Privacy Policy

Last updated: 19 September 2026

Manic co operates this online store and website, including its content, features, products and related services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us or otherwise use the Services.

Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products viewed, placed in your cart or purchased, payment confirmations, returns and previous transactions.
• Payment information, which is processed securely by Shopify and our payment providers. Manic co does not generally receive or store your complete payment-card details.
• Account information, including account preferences, settings and login details.
• Communications, including information you provide when contacting customer support or submitting an enquiry.
• Device and technical information, including your browser, device type, IP address, network connection and other identifiers.
• Usage information, including how and when you browse, access or interact with our website.
• Marketing preferences, including whether you have agreed to receive promotional communications.

How we collect personal information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or otherwise provide information.
• Automatically when you use our website, including through cookies and similar technologies.
• From Shopify and service providers that help us operate our store.
• From marketing, advertising, analytics and other business partners, where permitted by law.

How we use personal information

We may use your personal information to:

• Process payments and fulfil, deliver and manage orders.
• Provide products, customer support and other Services.
• Manage customer accounts, returns, refunds and replacements.
• Remember preferences and improve your shopping experience.
• Communicate with you about orders, enquiries and account activity.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Measure and improve our website, products, advertising and Services.
• Detect, investigate and prevent fraud, security incidents and unlawful activity.
• Comply with legal obligations, respond to lawful requests and enforce our terms and policies.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those emails. You may still receive non-promotional messages relating to your orders, account or customer-service enquiries.

How we disclose personal information

We may disclose personal information where reasonably necessary:

• To Shopify, which hosts and supports our online store.
• To payment processors, delivery providers, manufacturers and fulfilment partners involved in completing your order.
• To service providers that assist with hosting, data storage, analytics, customer support, fraud prevention, marketing and advertising.
• To business partners where you have requested or consented to the disclosure.
• To professional advisers, regulators, law-enforcement agencies or other parties where required or permitted by law.
• In connection with a business sale, merger, restructuring or similar transaction.
• To protect Manic co, our customers or others from fraud, unlawful conduct or security threats.

These parties may process information according to their own privacy policies and legal obligations.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes information about your access to and use of the Services to operate, protect and improve its platform.

Information submitted through our store may be shared with Shopify and service providers located outside Australia. Shopify may also process information from your interactions with our store, other merchants and Shopify to provide enhanced features and personalised experiences.

You can learn more through the Shopify Consumer Privacy Policy and manage eligible privacy requests through the Shopify Privacy Portal.

Cookies and similar technologies

Our website and service providers may use cookies, pixels and similar technologies to operate the store, remember preferences, understand website use, prevent fraud and support advertising.

Your browser may allow you to block or delete cookies. Disabling some cookies may prevent parts of the website from working correctly.

Third-party websites

Our Services may contain links to websites or online platforms operated by third parties. We do not control and are not responsible for their content, availability, security or privacy practices.

Before providing information to a third-party service, you should review its privacy policy and terms.

Children’s information

The Services are not intended for children, and we do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information. However, no system or method of transmission is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive payment or confidential information through unsecured communication channels.

Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services and manage customer accounts.
• Complete orders and maintain transaction records.
• Meet tax, accounting and other legal obligations.
• Resolve disputes and enforce our agreements.
• Prevent fraud and protect our business.

Retention periods may vary depending on the type of information and applicable legal requirements.

International data transfers

Shopify and some of our service providers may store or process personal information outside Australia. Privacy and data-protection laws in those countries may differ from Australian law.

Where required, appropriate safeguards will be used for international transfers of personal information.

Your rights and choices

Depending on applicable law and your location, you may have the right to:

• Request access to personal information held about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of promotional communications.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request.

To make a request, contact support@manicco.store.

Privacy complaints

If you have a concern about how we handle personal information, contact us using the details below. We will review your complaint and respond within a reasonable period.

Depending on your location, you may also be entitled to contact an appropriate privacy or data-protection authority.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, Services or legal obligations. The revised version will be posted on this website with an updated date.

Contact us

For privacy questions, complaints or requests, contact:

Business name: Manic co
ABN: 25 878 750 114
Email: support@manicco.store
Business location: West Moonah, Tasmania 7009, Australia
Website: manicco.store