Versand
Shipping Policy
Some Manic co products are made to order and produced especially for you after your order is placed. Production and dispatch times vary by product.
Production and processing times
- Jellystone items: These items do not require production time and are prepared for dispatch according to stock availability.
- Adult fidgets: Please allow 1–2 business days for production. If the item is already in stock, it will usually be dispatched within 24 hours.
- Other made-to-order products: Please allow 5–10 business days for your order to be produced before dispatch.
Production and processing times are estimates. They may be longer during busy periods, sales, product launches, public holidays or periods of unusually high demand. We appreciate your patience while your order is carefully prepared.
Delivery times
After dispatch, estimated delivery times are:
- Standard shipping: 3–8 business days
- Express shipping: 1–3 business days
- International shipping: 7–21 business days
Delivery estimates do not include production or processing time. Delays may occur because of postal services, public holidays, weather, customs processing or circumstances outside our control.
Shipping costs
Shipping costs are calculated and displayed at checkout based on your delivery address and order details.
Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available. Tracking may take 24–48 hours to become active.
Multiple-item orders
If your order contains multiple products, they may be produced or dispatched separately. You may receive more than one parcel and separate tracking notifications.
Address changes
Please check your delivery address carefully before placing your order. Contact us as soon as possible at support@manicco.store if you need to correct an address.
We cannot guarantee that an address can be changed after production or dispatch has started.
Delayed, lost or damaged orders
If your order has not arrived within a reasonable time after its estimated delivery window, or it arrives damaged, please contact us at support@manicco.store with your order number and relevant details. We’ll work with the shipping provider to investigate and help resolve the issue.
Customs, duties and taxes
International customers may be responsible for customs duties, import taxes or other charges imposed by their country. These charges are not included in the product price or shipping cost unless stated otherwise.
Contact us
Email: support@manicco.store
Business name: Manic co
ABN: 25 878 750 114